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Refund Policy

1. Subscription Services

All subscription plans are billed monthly in advance.

  • No refunds are provided for partial months, unused services, or unused weight allowances.

  • Subscription fees are non-refundable once a billing cycle has begun.

  • Customers may cancel their subscription in accordance with our cancellation terms to avoid future charges.

2. Missed or Skipped Pickups

  • Missed pickups due to customer unavailability, inaccessible laundry, or unsafe conditions are not eligible for refunds.

  • If a pickup is missed due to an error on our part, we may offer a service credit at our discretion.

3. Service Quality Issues

If you are dissatisfied with service quality (e.g., folding concerns or processing errors), please notify us within 24 hours of delivery.

  • We may offer a re-clean, service credit, or partial refund, depending on the situation.

  • Refunds are not guaranteed and are issued at our discretion after review.

4. Lost or Damaged Items

Claims for lost or damaged items must be reported within 24 hours of delivery.

  • Our liability is limited to the depreciated value of the item.

  • Replacement cost is not guaranteed.

  • No refunds will be issued for damage caused by normal wear and tear, manufacturer defects, or items not suitable for standard laundering.

5. Add-On Services

Fees for add-on services (such as rush service, extra pickups, or specialty care) are non-refundable once performed.

6. Payment Errors

If you believe you were charged incorrectly, please contact us within 7 days of the charge. Verified billing errors will be corrected or refunded as appropriate.

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Updates will be posted on this page with a revised effective date.

8. Contact Information

For refund-related questions or concerns, please contact:

The Linen Room Co.
Email: thelinenroomco@gmail.com

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